Petsafe Freedom Aluminum Pet Door
- White aluminum dog door for mild climates
- The lightweight vinyl flap is easy for pets to use
- Secure locking cover included
- Broad adjustment range allows installation in doors and panels 3/8” to 2” thick
- Available in sizes small through extra-large to accommodate pets of all sizes
Product Details
The Petsafe Aluminium Pet Doors range from size small to extra large, these sleek aluminum dog doors accommodate dogs and cats of all body types. The lightweight flap with a thin magnetic strip on the bottom is easy for pets to push through, especially as they grow older. With a durable aluminum frame and broad adjustment range for varying installation types, this is a quality, economical solution to finding the perfect doggie door for your home.
Not the pet door you're looking for? Check out our full selection of pet door for doors or browse other PetSafe pet doors.
Features:
- Self-framing and installs in doors and panels 3/8” ‒ 2” thick
- Cutting template, detailed instructions, and installation hardware included for easy DIY installation
- Solid aluminum frame designed to withstand wear and tear
- Metal frame has reinforced aluminum corners that can handle active and multi-pet households
- Thin yet strong frame design for a sturdy and sleek design
- Vinyl flap with magnetic closure and brushed weather stripping
- Flexible, tinted flap great for indoor and outdoor storm, wood, PVC, and metal doors
- Plastic locking cover with spring-loaded pin locked included
- Works for cats and dogs
- Holds up best in mild climates
Benefits:
- No more planning your schedule around potty breaks, your four-legged friends can come and go on their time
- Small size is great for cats and small dogs
- A great choice for extra large dogs
- Sturdy aluminum frame withstands constant use from high-energy, active pets
- Sleek design fits in well with interior house designs
- Locking cover with steel pin ensures top-notch safety
Size Chart
- Small 5 1/4"w x 8 1/8"h
- Medium 8 1/4"w x 12 1/4"h
- Large 10 1/4"w x 16 1/4"h
- Extra Large 13 3/4"w x 23 3/4"h
Flap Dimensions:
5 1/4"w x 8 1/8"h
The entry way your dog goes through.Outside Frame Dimensions
7 3/4"w x 11 5/8"h
The outer edge of the pet door.
Rough Cut Out:
5 7/8"w x 9 3/4"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
8 1/4"w x 12 1/4"h
The entry way your dog goes through.Outside Frame Dimensions
10 3/4"w x 15 5/8"h
The outer edge of the pet door.
Rough Cut Out:
8 7/8"w x 13 3/4"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
10 1/4"w x 16 1/4"h
The entry way your dog goes through.Outside Frame Dimensions
12 3/4"w x 19 5/8"h
The outer edge of the pet door.
Rough Cut Out:
10 7/8"w x 17 7/8"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
13 3/4"w x 23 3/4"h
The entry way your dog goes through.Outside Frame Dimensions
16 1/4"w x 27 1/8"h
The outer edge of the pet door.
Rough Cut Out:
14 3/8"w x 25 1/4"h
The size of the hole needed to fit your pet door into your door.| Flap Size | Flap Dimension | Rough Cut Out | Outside Frame Dimension | Recommended Pet height |
|---|---|---|---|---|
| Small | 5-1/4" w x 8-1/8" h | 5-7/8" w x 9-3/4" h | 7-3/4" w x 11-5/8" h | 6" - 12" |
| Medium | 8-1/4" w x 12-1/4" h | 8-7/8" w x 13-3/4" h | 10-3/4" w x 15-5/8" h | 6" - 18" |
| Large | 10-1/4" w x 16-1/4" h | 10-7/8" w x 17-7/8" h | 12-3/4" w x 19-5/8" h | 6" - 25" |
| Extra Large | 13-3/4" w x 23-3/4" h | 14-3/8" w x 25-1/4" h | 16-1/4" w x 27-1/8" h | 6" - 37" |
Do not know which flap size to get? Here is a measurement guide to help you out.
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
Moderate
Steps
12
Time Required
1-2 hours
Sections
01
Flags
01
Parts
- Installation Template
- Interior Frame
- Exterior Frame
- Nylon Screws
- Screw Sleeves
- Locking Cover
Tools
- Safety glasses
- Jigsaw
- Power drill
- 1/4" and 3/4" drill bits
- Philips and flat-head screwdrivers
- Tape measure
- Masking tape
- Pencil
- Level
- Scissors
- Pliers
- Wire stripper pliers
- Silicone caulk
Step 1 Choose Pet Door Placement
- Before installation, choose where to place the pet door. The pet door can be placed in the left, center or right side of the door.
Step 2 Mark Pet Height
- It is important to measure the placement on the door specifically for your pet’s height. If there are multiple pets, measure to the largest pet.
- Mark the shoulder height of your pet with a pencil on the chosen door side.
- Use a level to draw a vertical line through the shoulder height line.
Step 3 Prepare Door
- Remove the door from hinges using the flat-head screwdriver and hammer.
- Place the door on a raised level surface, such as a pair of saw horses.
Step 4 Prepare Cutout Template
- Cut the template to the correct size according to the pet door.
- Match the marked lines on the door with the shoulder and center lines on the template.
Step 5 Outline Template
- Make sure the template is at least three inches from the bottom and sides of the door.
- Tape the template to the door and trace the template completely. Make sure to trace under the tape to connect the corners.
Step 6 Cut the Opening
- Drill 3/8 inch holes on the inside corners of the drawn template. Hold the drill steady and straight.
- Place the jigsaw blade into a corner hole, making sure the blade goes entirely through the door, and cut along the drawn template lines.
- Continue until an opening is made.
Step 7 Check Frame Fit
- Place the interior frame into the opening to check the fit.
- Place the exterior frame under the door while holding the interior frame with one hand.
Step 8 Drill Holes
- With only the interior frame in the opening, mark the door through the screw holes along the side of the frame.
- Remove the interior frame and drill ¼ inch holes through the door.
Step 9 Position Frames
- Place the interior frame with the flap into the cutout on top of the door.
- Place the exterior frame into the cutout from beneath the door. Ensure the exterior frame fits into the interior frame.
- Hold both frames in place for the rest of the steps.
Step 10 Insert Screws
- Insert the nylon screws into the holes in the frame.
- Caulk around the exterior frame and inside where the frames meet for extra weatherproofing.
Step 11 Install Hex Nuts
- Twist the hex nuts on the bottom of each screw. Pull the screw up until the hex nut is flush with the exterior frame.
- Tighten the screws until a small part of each screw remains on the top of the frame.
Step 12 Tighten Screws
- Tighten each screw evenly throughout the frame until snug.
- Cut off the excess screw using wire cutters. A metal file can be used to smooth any rough edges of the screw.
Videos
How to Install the PetSafe Freedom Pet Door
FAQ
|
Are replacement flaps available? Yes, you would need the Petsafe Freedom Flaps. |
|
Can this pet door be installed into a wall? It is not designed for wall installation and does not have a wall tunnel. There are other pet door models which are designed for installation in walls. |
|
How do I lock the Petsafe Freedom door at night or when I'm away? A plastic closing panel is included with your purchase. It can be used to keep stray animals out and for additional weather resistance. |
|
What door thicknesses can it be installed in? This pet door can fit in doors from 3/8 inch to 2 inches thick. |
|
Does the flap have magnets? It has a magnet strip across the bottom of the flap. |
|
Can this door be installed in storm door? Yes, as long as the door is 3/8 inch to 2 inches thick. Or you can use small shims or weather stripping to build up the back of the frame for materials less than 3/8" The Pet Safe Freedom is the best economical choice for storm door installs. |
|
Can this be used for a garage door installation? You can use the Petsafe aluminum in a garage door, however if it is a roll up garage door you would need to be mindful of your pets height. If the pet is taller then installing this high enough may require you to cut into more than one of the panels, which would cause a problem with the operation of the garage door. |
|
How well does this door insulate? It has brush-type weather strip on the frame for insulation and a magnet along the bottom to seal the flap closed. We would really recommend it for more moderate climates. If you live in an extreme climate, you can check out our list of recommended cold weather pet doors. |
|
Can this be installed in an interior door? Yes, the aluminum Petsafe door can be as long as the door is 3/8 inch to 2 inches thick. |
|
Is the flap clear? The flap is a light tan and is translucent, but not completely clear. |
|
Can this door be installed in a screen door? No, it is not designed for screen door installation. The door would be too heavy for the screen material. You can check out our selection of pet doors for screen doors here. |
|
How many flaps does this door have? It has one flap. |
|
Is this the same size as the plastic door? The aluminum dog door has the same flap dimensions as the plastic Petsafe door. |
|
Do you carry a Petsafe Large Dog Door? Yes, the Petsafe Freedom comes in small, medium, large, and extra large sizes, we have a variety of other petsafe products as well, which you can find here. |
|
I have a Golden Lab that weighs around 72 lbs, should I get the Petsafe extra large dog door? Finding the right pet door size is much more about height than weight, we recommend taking a look at our measuring guide here to find the perfect size door. |
|
How big is the Petsafe aluminum dog door in the size large? The size chart tells you exactly the sizes, of both the rough cut out and the outside frame. The rough cut out for the Large is 10-7/8" w x 17-7/8" and the outside frame dimensions are 12-3/4" w x 19-5/8" h. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty Information:
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Fax: 800-332-7942
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Disclaimers
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
Governing Law
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
Customer Reviews
- Reviews
- Questions
Well made
I bought two doors. I installed the regular one on the door from the kitchen to the garage and an 'extreme weather' between the garage and outside. Hired professionals to install. There was no way I could unmount the house doors from hinges and then use the template. But the guys were strong enough and got both done in about an hour.
United Statesworks as advertised
Door was fairly easy to install and works as advertised. Cats need some training to use it.
United StatesGood upgrade
We replaced our old plastic frame pet door with this aluminum model. It’s worth twice the price. The locking door slides down inside of snapping on, And that’s good because our dogs figured out how to take the snap-on version off. The only reason I’m not giving it 5 stars is because the sliding lock door cracked when my 54-pound dog tried to run through it the first week it was installed. I had to replace that part for $28. I also put decals on the locking slide-down door so the dogs can better see that it’s not time to go outside.
United StatesReplaced door
Excellent! Replaced existing door.
United StatesWorks as expected, not too difficult to install
The dog door (XL) works as expected and wasn't as hard to install as some have mentioned. I chose to buy stainless steel bolts to use rather than the plastic bolts that were provided. I've had it for only two months so I can't vouch for its longevity in the harsh summer heat of the San Fernando Valley (CA). Time will tell.
Size Chart
- Small 5 1/4"w x 8 1/8"h
- Medium 8 1/4"w x 12 1/4"h
- Large 10 1/4"w x 16 1/4"h
- Extra Large 13 3/4"w x 23 3/4"h
Flap Dimensions:
5 1/4"w x 8 1/8"h
The entry way your dog goes through.Outside Frame Dimensions
7 3/4"w x 11 5/8"h
The outer edge of the pet door. Rough Cut Out:
5 7/8"w x 9 3/4"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
8 1/4"w x 12 1/4"h
The entry way your dog goes through.Outside Frame Dimensions
10 3/4"w x 15 5/8"h
The outer edge of the pet door. Rough Cut Out:
8 7/8"w x 13 3/4"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
10 1/4"w x 16 1/4"h
The entry way your dog goes through.Outside Frame Dimensions
12 3/4"w x 19 5/8"h
The outer edge of the pet door. Rough Cut Out:
10 7/8"w x 17 7/8"h
The size of the hole needed to fit your pet door into your door.Flap Dimensions:
13 3/4"w x 23 3/4"h
The entry way your dog goes through.Outside Frame Dimensions
16 1/4"w x 27 1/8"h
The outer edge of the pet door. Rough Cut Out:
14 3/8"w x 25 1/4"h
The size of the hole needed to fit your pet door into your door.| Flap Size | Flap Dimension | Rough Cut Out | Outside Frame Dimension | Recommended Pet height |
|---|---|---|---|---|
| Small | 5-1/4" w x 8-1/8" h | 5-7/8" w x 9-3/4" h | 7-3/4" w x 11-5/8" h | 6" - 12" |
| Medium | 8-1/4" w x 12-1/4" h | 8-7/8" w x 13-3/4" h | 10-3/4" w x 15-5/8" h | 6" - 18" |
| Large | 10-1/4" w x 16-1/4" h | 10-7/8" w x 17-7/8" h | 12-3/4" w x 19-5/8" h | 6" - 25" |
| Extra Large | 13-3/4" w x 23-3/4" h | 14-3/8" w x 25-1/4" h | 16-1/4" w x 27-1/8" h | 6" - 37" |
Do not know which flap size to get? Here is a measurement guide to help you out.
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
Moderate
Steps
12
Time Required
1-2 hours
Sections
01
Flags
01
Parts
- Installation Template
- Interior Frame
- Exterior Frame
- Nylon Screws
- Screw Sleeves
- Locking Cover
Tools
- Safety glasses
- Jigsaw
- Power drill
- 1/4" and 3/4" drill bits
- Philips and flat-head screwdrivers
- Tape measure
- Masking tape
- Pencil
- Level
- Scissors
- Pliers
- Wire stripper pliers
- Silicone caulk
Step 1 Choose Pet Door Placement
- Before installation, choose where to place the pet door. The pet door can be placed in the left, center or right side of the door.
Step 2 Mark Pet Height
- It is important to measure the placement on the door specifically for your pet’s height. If there are multiple pets, measure to the largest pet.
- Mark the shoulder height of your pet with a pencil on the chosen door side.
- Use a level to draw a vertical line through the shoulder height line.
Step 3 Prepare Door
- Remove the door from hinges using the flat-head screwdriver and hammer.
- Place the door on a raised level surface, such as a pair of saw horses.
Step 4 Prepare Cutout Template
- Cut the template to the correct size according to the pet door.
- Match the marked lines on the door with the shoulder and center lines on the template.
Step 5 Outline Template
- Make sure the template is at least three inches from the bottom and sides of the door.
- Tape the template to the door and trace the template completely. Make sure to trace under the tape to connect the corners.
Step 6 Cut the Opening
- Drill 3/8 inch holes on the inside corners of the drawn template. Hold the drill steady and straight.
- Place the jigsaw blade into a corner hole, making sure the blade goes entirely through the door, and cut along the drawn template lines.
- Continue until an opening is made.
Step 7 Check Frame Fit
- Place the interior frame into the opening to check the fit.
- Place the exterior frame under the door while holding the interior frame with one hand.
Step 8 Drill Holes
- With only the interior frame in the opening, mark the door through the screw holes along the side of the frame.
- Remove the interior frame and drill ¼ inch holes through the door.
Step 9 Position Frames
- Place the interior frame with the flap into the cutout on top of the door.
- Place the exterior frame into the cutout from beneath the door. Ensure the exterior frame fits into the interior frame.
- Hold both frames in place for the rest of the steps.
Step 10 Insert Screws
- Insert the nylon screws into the holes in the frame.
- Caulk around the exterior frame and inside where the frames meet for extra weatherproofing.
Step 11 Install Hex Nuts
- Twist the hex nuts on the bottom of each screw. Pull the screw up until the hex nut is flush with the exterior frame.
- Tighten the screws until a small part of each screw remains on the top of the frame.
Step 12 Tighten Screws
- Tighten each screw evenly throughout the frame until snug.
- Cut off the excess screw using wire cutters. A metal file can be used to smooth any rough edges of the screw.
Videos
How to Install the PetSafe Freedom Pet Door
FAQ
|
Are replacement flaps available? Yes, you would need the Petsafe Freedom Flaps. |
|
Can this pet door be installed into a wall? It is not designed for wall installation and does not have a wall tunnel. There are other pet door models which are designed for installation in walls. |
|
How do I lock the Petsafe Freedom door at night or when I'm away? A plastic closing panel is included with your purchase. It can be used to keep stray animals out and for additional weather resistance. |
|
What door thicknesses can it be installed in? This pet door can fit in doors from 3/8 inch to 2 inches thick. |
|
Does the flap have magnets? It has a magnet strip across the bottom of the flap. |
|
Can this door be installed in storm door? Yes, as long as the door is 3/8 inch to 2 inches thick. Or you can use small shims or weather stripping to build up the back of the frame for materials less than 3/8" The Pet Safe Freedom is the best economical choice for storm door installs. |
|
Can this be used for a garage door installation? You can use the Petsafe aluminum in a garage door, however if it is a roll up garage door you would need to be mindful of your pets height. If the pet is taller then installing this high enough may require you to cut into more than one of the panels, which would cause a problem with the operation of the garage door. |
|
How well does this door insulate? It has brush-type weather strip on the frame for insulation and a magnet along the bottom to seal the flap closed. We would really recommend it for more moderate climates. If you live in an extreme climate, you can check out our list of recommended cold weather pet doors. |
|
Can this be installed in an interior door? Yes, the aluminum Petsafe door can be as long as the door is 3/8 inch to 2 inches thick. |
|
Is the flap clear? The flap is a light tan and is translucent, but not completely clear. |
|
Can this door be installed in a screen door? No, it is not designed for screen door installation. The door would be too heavy for the screen material. You can check out our selection of pet doors for screen doors here. |
|
How many flaps does this door have? It has one flap. |
|
Is this the same size as the plastic door? The aluminum dog door has the same flap dimensions as the plastic Petsafe door. |
|
Do you carry a Petsafe Large Dog Door? Yes, the Petsafe Freedom comes in small, medium, large, and extra large sizes, we have a variety of other petsafe products as well, which you can find here. |
|
I have a Golden Lab that weighs around 72 lbs, should I get the Petsafe extra large dog door? Finding the right pet door size is much more about height than weight, we recommend taking a look at our measuring guide here to find the perfect size door. |
|
How big is the Petsafe aluminum dog door in the size large? The size chart tells you exactly the sizes, of both the rough cut out and the outside frame. The rough cut out for the Large is 10-7/8" w x 17-7/8" and the outside frame dimensions are 12-3/4" w x 19-5/8" h. |
|
How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Warranty Information:
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell, and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in the original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax, or traditional mail. Proof of purchase is defined as the sales receipt or copy of the sales receipt.
Fax: 800-332-7942
Mail: Attn: Customer Care Center/POP Radio Systems Corporation 10427 PetSafe Way Knoxville TN 37932
One Year Non-Transferable Limited Warranty:
What is Covered
Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.
Proper Product Use
This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or a certified trainer before you use this product. Please see the instruction manual for additional important information.
What is Not Covered
This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair, or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation, and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.
Registering the Product
Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.
Making a Warranty Claim
To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.
Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.
Disclaimers
Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.
This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special, or any other damages arising out of or connected with the purchase, use, or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.
Furthermore, PetSafe will not be liable for any loss, damage, or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.
Governing Law
This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Making a Warranty Claim:
If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.
- Reviews
- Questions
Well made
I bought two doors. I installed the regular one on the door from the kitchen to the garage and an 'extreme weather' between the garage and outside. Hired professionals to install. There was no way I could unmount the house doors from hinges and then use the template. But the guys were strong enough and got both done in about an hour.
United Statesworks as advertised
Door was fairly easy to install and works as advertised. Cats need some training to use it.
United StatesGood upgrade
We replaced our old plastic frame pet door with this aluminum model. It’s worth twice the price. The locking door slides down inside of snapping on, And that’s good because our dogs figured out how to take the snap-on version off. The only reason I’m not giving it 5 stars is because the sliding lock door cracked when my 54-pound dog tried to run through it the first week it was installed. I had to replace that part for $28. I also put decals on the locking slide-down door so the dogs can better see that it’s not time to go outside.
United StatesReplaced door
Excellent! Replaced existing door.
United StatesWorks as expected, not too difficult to install
The dog door (XL) works as expected and wasn't as hard to install as some have mentioned. I chose to buy stainless steel bolts to use rather than the plastic bolts that were provided. I've had it for only two months so I can't vouch for its longevity in the harsh summer heat of the San Fernando Valley (CA). Time will tell.
