Pet Door Guys - "In The Glass"
- Replaces one panel of dual-pane glass from your original sliding glass door, French door or sidelight, with a custom-made, dual-pane, argon gas-filled glass unit that has a pet door built-in (this is not a new sliding glass door)
- Comes with a pre-installed Endura Flap® doggie door for ultimate weather resistance
- Insulating and energy-efficient flap
- Uses your existing sliding glass door frame to allow you easy exit and entry
- Maintains your current lock (and alarm set-up) for security
- Maximum glass size is 34" wide x 92" high (Measurement and installation (video) requires a professional glazier)
- Item only available in the lower 48 United States
- This is a custom product and all orders are final; no returns, exchanges, or refunds
- Build time currently taking up to five weeks
- We'll need more information to complete your order. In your Order Confirmation email, there is an Orange button with "Finish Your Order." Click on it to answer questions about your existing glass and pet(s). Thank you!
Product Details
In need of a pet door for your sliding glass door that won't shrink the amount of space you can use? Unlike the inserted patio panel doors, the Pet Door Guys In the Glass model uses your existing sliding glass door frame to ensure you can have a pet door for sliding glass doors while being able to fully open your sliding door and use your original door’s lock.
This custom-made design replaces the existing dual pane glass with a new, pane of glass that has the pet door built in. It comes pre-installed with the high-quality Endura Flap® doggie door, which is an insulating, flexible flap that withstands extremely harsh climates. In addition to the added security, the In the Glass model has a sleek design that doesn't inhibit your view through the glass. Matching your current slider frame, this door has a seamless installation that is as aesthetically pleasing as it is well-engineered.
Check out our full selection if you need a different pet door for sliding glass.
Features:
- Tempered, dual-pane, argon gas-filled glass which can match the sliding door’s original glass. If the original glass pane is Low-E or tinted, you have the option of selecting this glass type for no additional charge
- Vinyl frame surrounding the glass comes in white or beige (can install in most dual-pane glass doors)
- Flap sizes range from small to extra-large
- Step-over options can add 2" or 4" to the current step-over which will be 3-3/4" plus your bottom frame height
- Works for cats or dogs
- Sturdy Endura Flap® energy-efficient pet door combats severe, four-season climates with magnetic lining
- Translucent flap allows your pet to see through
- Sturdy locking cover included
Benefits:
- Easy entry and exit for people and pets
- The built-in design doesn't take up additional space
- Doesn't require weatherstripping like patio pet door panels
- Ensures door security by using the original door lock
- Keeps out bugs and prevents wind and rain from blowing into your home
- Your pets can come in and out at all hours of the day without your help
- Saving the original glass pane gives you the option to reinstall it back into your sliding glass door in the future
- Quick installation process (recommend working with a glazier)
Purchasing Process:
Step 1: Prior to proceeding, thoroughly read the contents of this product listing and complete rough measurement estimates of your glass pane and pets to ensure this glass replacement with pet door will be the correct solution for your home and pets (short-legged pets may find the step-over too tall as the step-over will elevate your pet door 3 ¾ inches more off the ground). If you have any questions about sizing, please reach out to our Customer Service at customerservice@petdoors.com or by phone (800) 826-2871.
Step 2: Hire a glazier to measure the width, height, and thickness of the entire pane of glass that the custom-made unit will replace. They should review the detailed instructions page for more specific instructions. Ask your glazier to determine if you have Low-E, clear glass, or tinted glass. They may be able to help you fill out the order form.
Note: It is crucial that these dimensions are accurate since there are no standard sizes. All Pet Door Guys In the Glass units are custom-made which means they are not returnable and are non-refundable.
Step 3: Place your order on the website and pay for your pet door. Exact pane dimensions are not entered when you are choosing from the dropdown options on the website. Standard glass is up to 34" wide x 76" tall and oversize glass is up to 34" wide and from 76” to 92" tall. Once you place your order, you’ll receive an order confirmation email with an orange "Finish Your Order" button to take you to the order form to provide the exact measurements from your glazier (explained in the next step).
Step 4: Complete the order form.
A. Clearly write or type the shipping address in the desginated space. Standard size glass (up to 34" wide x 76" high) can be shipped to a residence and oversize glass (up to 34" wide and from 76 to 92" high) must be shipped to a business (non-residential) address.
B. Write in the Quantity. Based on the glass information provided by your glazier, complete the Glass sections. Select Glass Thickness. Clearly write or type in the Width and Height of your actual glass (not visible glass) and lastly, select the Glass Type for your custom pane.
Note: The minimum glass size allowed can be determined by your desired flap size: add 6" to your desired flap size’s width and add 7” to it’s height.
C. Complete the remaining sections of the form. Select flap size (reference this measurement guide), frame color, additional step-over height, and Pet Door Opening. For the Pet Door Opening review the instructions. The ‘X’ represents where the pet door is placed as if you are standing outside your home and looking inside.
Note: Due to the pet door frame thickness, if the sliding glass door slides inside the fixed/non-operational panel, the pet door must be installed on the sliding glass door. If the slider slides outside the fixed/non-operational panel, the pet door must be placed on the fixed piece of glass.
D. Email the Order Form to customerservice@petdoors.com. Your order will be on hold until we receive this information. Please refer to our full set of instructions.
Please note that this door may take 4-5 weeks to build once the order form is approved. Additionally, allow transit time for delivery. You will receive a tracking number and carrier information once your new pet door ships so you can schedule the installation.
Step 5: Once the door has arrived, schedule the glazier who took the initial measurements to come back for installation. They will remove the original pane and install the new In the Glass pet door into the sliding glass door frame.
We recommend keeping your sliding glass doors original glass should you choose to reverse the process in the future. You can reuse the box your new unit shipped in to store the original piece of glass.
Size Chart
| Glass Size | Pet Flap Size | Flap Dimension | Recommended Pet Height |
|---|---|---|---|
| Standard - Less than 34" x 76" | Small | 6"w x 11"h | 9" - 15" |
| Medium | 8"w x 15"h | 9" - 21" | |
| Large | 10"w x 19"h | 9" - 27" | |
| Extra Large | 12"w x 23"h | 9" - 34" | |
Oversized - up to 34" x 90" (Must ship to glass company) | Small | 6"w x 11"h | 9" - 15" |
| Medium | 8"w x 15"h | 9" - 21" | |
| Large | 10"w x 19"h | 9" - 27" | |
| Extra Large | 12"w x 23"h | 9" - 34" |
NOTE: The stepover height is 3-3/4 inches above the bottom frame of your door.
Can only be shipped within the lower 48 United States. No international, AK, or HI shipping is available.
Need help with flap size? Check out our measurement guide.
NOTE: This is only the glass unit and not the entire sliding door with a built-in dog door.
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
Professional
Steps
03
Time Required
1 hour
Sections
01
Flags
00
Parts
- In the Glass Unit
Tools
- Glass Replacement Tools
This installation is done by a professional glazier, and requires specific skills to remove and replace the glass in a in a sliding glass door.
Step 1 Remove the Sliding Glass Door
- Remove your sliding glass door from the frame and lay it down flat.
Step 2 Remove the Old Glass
- Remove the old glass.
- Your glazier will prepare for the new piece of glass.
Step 3 Insert the New Glass
- Your glazier will place the new piece of glass in the door and put everything back together.
- Reinstall the slider in your sliding glass door track.
Videos
Design of the Endura Flap®
How to Replace the Flap On a New-Style (No Hole Plugs) In the Glass Pet Door
How to Replace the Flap On an Old-Style (Has Hole Plugs) In the Glass Pet Door
FAQ
|
When I purchase a “Through the Glass” dog door, is the entire sliding glass dog door included?
No, when you purchase a “Through the Glass” dog door, it comes with the glass panel only. The framing of the sliding door is NOT included in the purchase. Since this unit will replace the current glass inside your framing, there will be an installation process you or a hired professional will need to follow as well as filling out the appropriate order form.
|
|
How do I order a Pet Door Guys dog door installed in a sliding glass door?
|
|
What exactly comes with an In the Glass purchase? Only one piece is glass is purchased at a time, as this is not a full door pet door unit, just the glass part. This piece of glass will be installed into your patio frame. What makes this option great is the pet door that comes installed in the glass. Either your slider or stationary glass will be replaced with an identical piece of glass with a pet door flap and frame installed. We do not carry the full patio doors with dog door already built in. |
|
What does it mean by standard and oversize glass size? Standard Glass Size has a square inch range of 34" x 76" or smaller. Oversized Glass Size would be any range over 34" x 76" and up to 46" x 92". Both work with Single or Dual-Pane Tempered Glass. |
|
Can this be used for a dog door for a glass panel door? Yep! But only if it is one solid pane. If you have individual panes and just need to replace one or two of those, you would want to use the Hale Custom Dimension Door. |
|
When will I get the email asking for my dimensions? As soon as you place your order, an email will be sent asking for the custom dimensions of your glass. |
|
What is the minimum step-over? The minimum step-over on the "Through the Glass" units is 3 3/4" plus however tall the frame of the sliding door is. If your frame is 2” tall, then the minimum step-over would be 5-¾”. There are 2" or 4" step-over add-on options as well; these will add 2” and 4” to the minimum to raise the step-over to accommodate taller pets. |
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Where can I find someone to install this? If you need help finding a glazier, please visit our Installation Page to find someone in your local area. Please note, not all areas may have a glazier listed. |
|
What does my glazier need to measure? Your glazier will need to have the thickness, height, width, and whether your glass has Low-e coating or not. |
|
What step-over does this come with already? Originally, there is a 3 3/4" step-over. Plus, however tall your slider frame is from the floor. You can purchase a custom 2" or 4" step-over to accommodate your pet's size. Make sure the top of the frame will be at least an inch above their shoulder with or without a step-over. |
|
Why does the price jump so much when I change pet door sizes? "Through the Glass" units can be pretty expensive because you're getting a custom unit made entirely to your specifications. These items can get expensive because of the quality you are purchasing. You are paying for the quality of materials in the glass, metal, and flap; which will save you on AC/heating bills and require less in replacement parts. |
|
What is Low-e coating? It stands for Low-emissivity coating. Low-e is applied to the inside of the glass to cut back on the heat and cold transfer. Low outside temperatures combined with moist, warm air inside the house can result in condensation on the inside of any glass window, including that in a patio door. Dual-pane, low-e glass can greatly reduce or eliminate this problem. This feature is especially important in cold climates. |
|
What are the benefits to the "Through the Glass" units?
The "Through the Glass" units do not take up space for you to walk through like a patio panel pet door would. This is a huge benefit if you have a smaller retrofit slider, as now you don’t have to worry about trying to squeeze through sideways. Additionally, the "Through the Glass" doggie doors utilize your existing lock, so you will not have to worry about how to go about securing your home.
|
|
How long does it take to get the "Through the Glass" model? It takes about 3-4 weeks for these types of pet doors to be manufactured. Transit time is about 1-5 business days as it ships from the West Coast. When it ships, we will send a tracking number via email, which will include an estimated delivery date so you can schedule with your installer to come out. |
|
Can you change the flap in the glass units if it wears out? Yes, you can purchase replacement Endura Flaps® on the website, it might sound strange, but you will need to purchase the one for the Door/Wall Mount since that includes the hole plugs. However, they can be a little difficult to replace because you must remove the whole frame in order to get the new flap into place properly. |
|
Can I lock the pet door when I don't want my dog to use it? The flap itself will be coming with a locking cover. This cover slides on the track of the frame to securely prevent access. |
|
Can I get this shipped to my house instead of the glass company? If you get the standard sized pet door, it can be shipped to a home. However, if you have an oversized unit, it is best to ship to your glass company. Additional fees will be charged to your account if an oversized unit goes to a residential location. |
|
I bought this from PetDoors.com, but it was made somewhere else. Who do I go to for warranty? The flap and frame assembly is made by PetDoors.com, whereas the glass company who made your glass and installed the door is Pet Door Guys. If you have issues regarding the pet door itself, please contact PetDoors.com. The EnduraFlap has a 15 year warranty period. For the glass unit, the warranty period is covered for 10 years and goes through Pet Door Guys. |
|
How will I be able to lock my sliding door? This item will be placed inside your slider frame. Your lock will still work since it is not replacing your frame or locking mechanism. |
|
Can I install one of the glass units myself? We highly recommend hiring a glass company to install and measure for you. Depending on how handy you are, it may be possible; however, if the measurements are off, this item cannot be returned due to its customization. |
|
What color is the sliding door with the dog door built-in? You will use your existing frame, so the color of the frame does not change. There is a crossbar and dog door frame that will be white. |
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What is the tallest in-glass dog door I can buy? The largest glass dimensions are 92" tall and 46" wide. |
|
Can I purchase a sliding glass door with pet door already installed? The best option for dual-pane sliding glass doors with doggie door built in is to replace one your existing glass panels. This can be cheaper and is much less disruptive than replacing your entire sliding glass door. |
|
What is the tallest step-over/threshold I can get for a sliding glass door with dog door built in for my greyhound? It is 7 3/4" above top of the bottom frame. You will want to add the frame height + 7 3/4" to calculate the stepover height. |
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Will this work in an older single pane sliding glass door? The minimum thickness of the glass or Insulated Glass Unit (IGU) has to be 5/8" thick. If it is 5/8" or thicker then yes, this doggie door in glass door will work. |
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I want a sliding glass door with a dog door built-in, but what if I sell my home and the new owner doesn't want it? We recommend that you save the original glass panel so that the process can be reversed. It will only cost the time of the glazier (glass company) to come out and reverse the process. |
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How do I get a sliding patio door with a dog door built-in? Our process involves replacing one of your existing glass panels with a new panel that has the pet door built-in. We recommend working with a professional glazier to ensure it is done correctly since these are custom made and non-returnable. You can view a demonstration of the installation process on the Video tab. |
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Can I get a black sliding glass door with a pet door built-in? No. The Pet Door Guys in the Glass is available with a white pet door only with either white or beige vinyl components. |
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What is the maximum step-over height I can get for a sliding door with a pet door built-in? The step-over height of the pet door glass door depends on the height of the bottom frame that you are installing the In the Glass pet door in. The maximum height can be 7 3/4" plus the height of your bottom frame. This unit default is 3 3/4" above your bottom frame and also has the option of 5 3/4" above the bottom frame. |
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Does the sliding door with a dog door already installed include the frame? No. We do not offer sliding doors with a dog door built-in. This option replaces one of the existing glass panels and is a great solution. It uses your existing frame, so there are much less construction and disruption to your home. |
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Can I get a black frame on a glass sliding door with a dog door built-in? No. We currently offer the sliding glass doors with pet door built-in in white and beige trim. |
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Does my glazier have to assemble the three pieces in this pet door In the Glass door? No, this sliding glass doors with pet door built in is a single piece replacement unit. Your glazier will remove your existing Insulated Glass Unit (IGU) and replace it with your new IGU that has a pet door built-in. It is one unit. |
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Are Pet Guys and In the Glass Pet Door Guys the same? We sell the Pet Door Guys In the Glass pet door units. They make a replacement glass units for doors with built in pet door. |
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Can I purchase a sliding door with doggie door built-in? We do not sell a sliding glass doors with a built-in dog door. We sell a glass replacement unit that allows you to keep your existing sliding glass door, which reduces disruption in your home. |
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I want a sliding glass patio door with doggie door built in. How do I change my current one? You can purchase the Pet Door Guys "In the Glass" pet door unit. It replaces one of your patio doors with dog door built-in (depends on operational door). You can watch the first video on the video tab to see how the installation is completed. |
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I want my existing french doors to change to be doors with doggie door built in. Can you help? As long as your french doors are dual-pane glass at least 5/8" thick, then we can help you convert to doors with pet doors built in. The other consideration for doors with built in dog door is that the bottom of the dog door will be 3 3/4" above the top of the bottom frame. |
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What is the step-over height for built-in dog door sliding glass? The step-over height for pet doors for sliding patio doors can be calculated as 3 3/4" + height of bottom frame. Each sliding doors with pet door built-in can vary. |
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Will this work for hinged doors? Yes, this will work for hinged glass doors. Please note that the pet door flap starts 3-3/4" above the top of the bottom frame, which may not be suitable for small or short-legged pets unless a ramp or step is no both sides of the door. |
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How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Limited Warranty: The Pet Door Guys guarantee will replace any portion of the framing or glass of the pet door insert for a period of 10 years to the original purchaser. The flap assembly is warranted by the manufacturer, Patio Pacific, for a period of 15 years.
This warranty is subject to the following terms and conditions:
- 1. This guarantee is offered only to the original owners of single-family homes who purchased the Pet Door Guys product in the United States and is not transferable.
- 2. Pet Door Guys is not responsible for damage caused by second or third-party shippers. The product must be inspected upon delivery and refused to shipper if damaged. Pet Door Guys will do everything in its control to limit and replace damaged. If the damaged product is not refused upon delivery, claims must be documented with pictures and parts will be replaced on a case-by-case basis.
- 3. Scratches and other cosmetic issues must be reported within 10 days of installation.
- 4. This warranty does not extend to commercial applications.
- 5. Pet Door Guys will not warranty air infiltration due to excessive HVAC airflow. Our product is not recommended for use in condominiums and/or apartments as we have found that in some condominiums the flap will not close properly due to excessive airflow caused by the HVAC system.
- 6. Pet Door Guys is not responsible for glass breakage or failure due to misuse, applied tints, or acts of God.
- 7. Pet Door Guys is not responsible for damage beyond its control. Having a pet door opening does imply some risk. Pet Door Guys does not assume any liability regarding security or unwanted entry or exit.
The Pet Door Guys: 1 (855) 380-8246
Patio Pacific: 1 (800) 826-2871
Customer Reviews
- Reviews
- Questions
Dogs love it more !!
We've been without a dog door for almost a year (due to a move) and this was such a welcome relief !! We love it and the dogs love it even more than we do !!
United StatesX-Large “In The Glass”
This is door is perfect for our small pomchis and our Lab. Our lab puppy (two months) figured it out within two hours of her being in our home. The plastic cover fits great for security. Really happy with this purchase.
United StatesLove the functionality and ease of installation
At first we were discouraged to buy this panel that replaces the original glass in an existing sliding glass door because we couldn’t find a glazier in our area that would come out and remove the glass to measure prior to ordering. However, after watching a few YouTube videos, we decided to try it ourselves and found it to be relatively easy. The door functions just as expected, we love the security, safety, and energy efficiency advantages it has over our previous panel insert. Our only complaint is that several of the trim pieces attached to the panel when it arrived are too long and don’t meet nicely in the corners and look sloppy. Hopefully this won’t effect the longevity of the product.
United StatesAmazing Product
We have a Great Dane and his just sheer size gave us a great obstacle to overcome. Our other pup was used to our other doggy door that didn’t take up as much room but with him growing so rapidly he quickly outgrew the smaller pet door. This product gave the best of both worlds; having a large enough pet door for our gentle giant to come in and out as he pleases without having to sacrifice the comfort of having a full size sliding door.
United StatesOur dogs love it!
Amazing! We love this insert!
Size Chart
| Glass Size | Pet Flap Size | Flap Dimension | Recommended Pet Height |
|---|---|---|---|
| Standard - Less than 34" x 76" | Small | 6"w x 11"h | 9" - 15" |
| Medium | 8"w x 15"h | 9" - 21" | |
| Large | 10"w x 19"h | 9" - 27" | |
| Extra Large | 12"w x 23"h | 9" - 34" | |
Oversized - up to 34" x 90" (Must ship to glass company) | Small | 6"w x 11"h | 9" - 15" |
| Medium | 8"w x 15"h | 9" - 21" | |
| Large | 10"w x 19"h | 9" - 27" | |
| Extra Large | 12"w x 23"h | 9" - 34" |
NOTE: The stepover height is 3-3/4 inches above the bottom frame of your door.
Can only be shipped within the lower 48 United States. No international, AK, or HI shipping is available.
Need help with flap size? Check out our measurement guide.
NOTE: This is only the glass unit and not the entire sliding door with a built-in dog door.
Find The Best Pet Door Size For My Pet
A
Pet Height: inches
B
Pet Width: inches
Installation Instructions
Difficulty
Professional
Steps
03
Time Required
1 hour
Sections
01
Flags
00
Parts
- In the Glass Unit
Tools
- Glass Replacement Tools
This installation is done by a professional glazier, and requires specific skills to remove and replace the glass in a in a sliding glass door.
Step 1 Remove the Sliding Glass Door
- Remove your sliding glass door from the frame and lay it down flat.
Step 2 Remove the Old Glass
- Remove the old glass.
- Your glazier will prepare for the new piece of glass.
Step 3 Insert the New Glass
- Your glazier will place the new piece of glass in the door and put everything back together.
- Reinstall the slider in your sliding glass door track.
Videos
Design of the Endura Flap®
How to Replace the Flap On a New-Style (No Hole Plugs) In the Glass Pet Door
How to Replace the Flap On an Old-Style (Has Hole Plugs) In the Glass Pet Door
FAQ
|
When I purchase a “Through the Glass” dog door, is the entire sliding glass dog door included?
No, when you purchase a “Through the Glass” dog door, it comes with the glass panel only. The framing of the sliding door is NOT included in the purchase. Since this unit will replace the current glass inside your framing, there will be an installation process you or a hired professional will need to follow as well as filling out the appropriate order form.
|
|
How do I order a Pet Door Guys dog door installed in a sliding glass door?
|
|
What exactly comes with an In the Glass purchase? Only one piece is glass is purchased at a time, as this is not a full door pet door unit, just the glass part. This piece of glass will be installed into your patio frame. What makes this option great is the pet door that comes installed in the glass. Either your slider or stationary glass will be replaced with an identical piece of glass with a pet door flap and frame installed. We do not carry the full patio doors with dog door already built in. |
|
What does it mean by standard and oversize glass size? Standard Glass Size has a square inch range of 34" x 76" or smaller. Oversized Glass Size would be any range over 34" x 76" and up to 46" x 92". Both work with Single or Dual-Pane Tempered Glass. |
|
Can this be used for a dog door for a glass panel door? Yep! But only if it is one solid pane. If you have individual panes and just need to replace one or two of those, you would want to use the Hale Custom Dimension Door. |
|
When will I get the email asking for my dimensions? As soon as you place your order, an email will be sent asking for the custom dimensions of your glass. |
|
What is the minimum step-over? The minimum step-over on the "Through the Glass" units is 3 3/4" plus however tall the frame of the sliding door is. If your frame is 2” tall, then the minimum step-over would be 5-¾”. There are 2" or 4" step-over add-on options as well; these will add 2” and 4” to the minimum to raise the step-over to accommodate taller pets. |
|
Where can I find someone to install this? If you need help finding a glazier, please visit our Installation Page to find someone in your local area. Please note, not all areas may have a glazier listed. |
|
What does my glazier need to measure? Your glazier will need to have the thickness, height, width, and whether your glass has Low-e coating or not. |
|
What step-over does this come with already? Originally, there is a 3 3/4" step-over. Plus, however tall your slider frame is from the floor. You can purchase a custom 2" or 4" step-over to accommodate your pet's size. Make sure the top of the frame will be at least an inch above their shoulder with or without a step-over. |
|
Why does the price jump so much when I change pet door sizes? "Through the Glass" units can be pretty expensive because you're getting a custom unit made entirely to your specifications. These items can get expensive because of the quality you are purchasing. You are paying for the quality of materials in the glass, metal, and flap; which will save you on AC/heating bills and require less in replacement parts. |
|
What is Low-e coating? It stands for Low-emissivity coating. Low-e is applied to the inside of the glass to cut back on the heat and cold transfer. Low outside temperatures combined with moist, warm air inside the house can result in condensation on the inside of any glass window, including that in a patio door. Dual-pane, low-e glass can greatly reduce or eliminate this problem. This feature is especially important in cold climates. |
|
What are the benefits to the "Through the Glass" units?
The "Through the Glass" units do not take up space for you to walk through like a patio panel pet door would. This is a huge benefit if you have a smaller retrofit slider, as now you don’t have to worry about trying to squeeze through sideways. Additionally, the "Through the Glass" doggie doors utilize your existing lock, so you will not have to worry about how to go about securing your home.
|
|
How long does it take to get the "Through the Glass" model? It takes about 3-4 weeks for these types of pet doors to be manufactured. Transit time is about 1-5 business days as it ships from the West Coast. When it ships, we will send a tracking number via email, which will include an estimated delivery date so you can schedule with your installer to come out. |
|
Can you change the flap in the glass units if it wears out? Yes, you can purchase replacement Endura Flaps® on the website, it might sound strange, but you will need to purchase the one for the Door/Wall Mount since that includes the hole plugs. However, they can be a little difficult to replace because you must remove the whole frame in order to get the new flap into place properly. |
|
Can I lock the pet door when I don't want my dog to use it? The flap itself will be coming with a locking cover. This cover slides on the track of the frame to securely prevent access. |
|
Can I get this shipped to my house instead of the glass company? If you get the standard sized pet door, it can be shipped to a home. However, if you have an oversized unit, it is best to ship to your glass company. Additional fees will be charged to your account if an oversized unit goes to a residential location. |
|
I bought this from PetDoors.com, but it was made somewhere else. Who do I go to for warranty? The flap and frame assembly is made by PetDoors.com, whereas the glass company who made your glass and installed the door is Pet Door Guys. If you have issues regarding the pet door itself, please contact PetDoors.com. The EnduraFlap has a 15 year warranty period. For the glass unit, the warranty period is covered for 10 years and goes through Pet Door Guys. |
|
How will I be able to lock my sliding door? This item will be placed inside your slider frame. Your lock will still work since it is not replacing your frame or locking mechanism. |
|
Can I install one of the glass units myself? We highly recommend hiring a glass company to install and measure for you. Depending on how handy you are, it may be possible; however, if the measurements are off, this item cannot be returned due to its customization. |
|
What color is the sliding door with the dog door built-in? You will use your existing frame, so the color of the frame does not change. There is a crossbar and dog door frame that will be white. |
|
What is the tallest in-glass dog door I can buy? The largest glass dimensions are 92" tall and 46" wide. |
|
Can I purchase a sliding glass door with pet door already installed? The best option for dual-pane sliding glass doors with doggie door built in is to replace one your existing glass panels. This can be cheaper and is much less disruptive than replacing your entire sliding glass door. |
|
What is the tallest step-over/threshold I can get for a sliding glass door with dog door built in for my greyhound? It is 7 3/4" above top of the bottom frame. You will want to add the frame height + 7 3/4" to calculate the stepover height. |
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Will this work in an older single pane sliding glass door? The minimum thickness of the glass or Insulated Glass Unit (IGU) has to be 5/8" thick. If it is 5/8" or thicker then yes, this doggie door in glass door will work. |
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I want a sliding glass door with a dog door built-in, but what if I sell my home and the new owner doesn't want it? We recommend that you save the original glass panel so that the process can be reversed. It will only cost the time of the glazier (glass company) to come out and reverse the process. |
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How do I get a sliding patio door with a dog door built-in? Our process involves replacing one of your existing glass panels with a new panel that has the pet door built-in. We recommend working with a professional glazier to ensure it is done correctly since these are custom made and non-returnable. You can view a demonstration of the installation process on the Video tab. |
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Can I get a black sliding glass door with a pet door built-in? No. The Pet Door Guys in the Glass is available with a white pet door only with either white or beige vinyl components. |
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What is the maximum step-over height I can get for a sliding door with a pet door built-in? The step-over height of the pet door glass door depends on the height of the bottom frame that you are installing the In the Glass pet door in. The maximum height can be 7 3/4" plus the height of your bottom frame. This unit default is 3 3/4" above your bottom frame and also has the option of 5 3/4" above the bottom frame. |
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Does the sliding door with a dog door already installed include the frame? No. We do not offer sliding doors with a dog door built-in. This option replaces one of the existing glass panels and is a great solution. It uses your existing frame, so there are much less construction and disruption to your home. |
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Can I get a black frame on a glass sliding door with a dog door built-in? No. We currently offer the sliding glass doors with pet door built-in in white and beige trim. |
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Does my glazier have to assemble the three pieces in this pet door In the Glass door? No, this sliding glass doors with pet door built in is a single piece replacement unit. Your glazier will remove your existing Insulated Glass Unit (IGU) and replace it with your new IGU that has a pet door built-in. It is one unit. |
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Are Pet Guys and In the Glass Pet Door Guys the same? We sell the Pet Door Guys In the Glass pet door units. They make a replacement glass units for doors with built in pet door. |
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Can I purchase a sliding door with doggie door built-in? We do not sell a sliding glass doors with a built-in dog door. We sell a glass replacement unit that allows you to keep your existing sliding glass door, which reduces disruption in your home. |
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I want a sliding glass patio door with doggie door built in. How do I change my current one? You can purchase the Pet Door Guys "In the Glass" pet door unit. It replaces one of your patio doors with dog door built-in (depends on operational door). You can watch the first video on the video tab to see how the installation is completed. |
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I want my existing french doors to change to be doors with doggie door built in. Can you help? As long as your french doors are dual-pane glass at least 5/8" thick, then we can help you convert to doors with pet doors built in. The other consideration for doors with built in dog door is that the bottom of the dog door will be 3 3/4" above the top of the bottom frame. |
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What is the step-over height for built-in dog door sliding glass? The step-over height for pet doors for sliding patio doors can be calculated as 3 3/4" + height of bottom frame. Each sliding doors with pet door built-in can vary. |
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Will this work for hinged doors? Yes, this will work for hinged glass doors. Please note that the pet door flap starts 3-3/4" above the top of the bottom frame, which may not be suitable for small or short-legged pets unless a ramp or step is no both sides of the door. |
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How much does shipping cost? Shipping is calculated at checkout. |
Warranty
Limited Warranty: The Pet Door Guys guarantee will replace any portion of the framing or glass of the pet door insert for a period of 10 years to the original purchaser. The flap assembly is warranted by the manufacturer, Patio Pacific, for a period of 15 years.
This warranty is subject to the following terms and conditions:
- 1. This guarantee is offered only to the original owners of single-family homes who purchased the Pet Door Guys product in the United States and is not transferable.
- 2. Pet Door Guys is not responsible for damage caused by second or third-party shippers. The product must be inspected upon delivery and refused to shipper if damaged. Pet Door Guys will do everything in its control to limit and replace damaged. If the damaged product is not refused upon delivery, claims must be documented with pictures and parts will be replaced on a case-by-case basis.
- 3. Scratches and other cosmetic issues must be reported within 10 days of installation.
- 4. This warranty does not extend to commercial applications.
- 5. Pet Door Guys will not warranty air infiltration due to excessive HVAC airflow. Our product is not recommended for use in condominiums and/or apartments as we have found that in some condominiums the flap will not close properly due to excessive airflow caused by the HVAC system.
- 6. Pet Door Guys is not responsible for glass breakage or failure due to misuse, applied tints, or acts of God.
- 7. Pet Door Guys is not responsible for damage beyond its control. Having a pet door opening does imply some risk. Pet Door Guys does not assume any liability regarding security or unwanted entry or exit.
The Pet Door Guys: 1 (855) 380-8246
Patio Pacific: 1 (800) 826-2871
- Reviews
- Questions
Dogs love it more !!
We've been without a dog door for almost a year (due to a move) and this was such a welcome relief !! We love it and the dogs love it even more than we do !!
United StatesX-Large “In The Glass”
This is door is perfect for our small pomchis and our Lab. Our lab puppy (two months) figured it out within two hours of her being in our home. The plastic cover fits great for security. Really happy with this purchase.
United StatesLove the functionality and ease of installation
At first we were discouraged to buy this panel that replaces the original glass in an existing sliding glass door because we couldn’t find a glazier in our area that would come out and remove the glass to measure prior to ordering. However, after watching a few YouTube videos, we decided to try it ourselves and found it to be relatively easy. The door functions just as expected, we love the security, safety, and energy efficiency advantages it has over our previous panel insert. Our only complaint is that several of the trim pieces attached to the panel when it arrived are too long and don’t meet nicely in the corners and look sloppy. Hopefully this won’t effect the longevity of the product.
United StatesAmazing Product
We have a Great Dane and his just sheer size gave us a great obstacle to overcome. Our other pup was used to our other doggy door that didn’t take up as much room but with him growing so rapidly he quickly outgrew the smaller pet door. This product gave the best of both worlds; having a large enough pet door for our gentle giant to come in and out as he pleases without having to sacrifice the comfort of having a full size sliding door.
United StatesOur dogs love it!
Amazing! We love this insert!
